Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

30 Day Price Guarantee: We will gladly refund the difference if we feature your selections at a lower price within 30 days of purchase. Plus, we will match our competitor’s documented price for the same merchandise.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. All purchases are considered final sale, with the exception of mattresses covered by a manufacturer's one time sleep guarantee; In order to be eligible for a one-time exchange under this guarantee, the customer is required to purchase a mattress protector from Gould’s Home Furnishings. There is no credit if the customer selects a less expensive mattress. The customer will also be responsible for any delivery charges.

Special order merchandise cannot be cancelled once an order has been placed and is considered final sale — even if not yet delivered – and will not be eligible for return or exchange.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

90‑Day Comfort Guarantee

It takes time for customers to adjust to their new purchase, so BrandSource offers a 90-Day Comfort Guarantee for mattresses*.

Terms: If you are not completely satisfied with your comfort, BrandSource™ will gladly exchange your mattress for you. All that we ask is that you purchase a mattress covered in the program and a mattress cover with your original purchase, and that you advise us if you would like a change within 90 days of the original purchase. We require that you sleep on your mattress for a minimum of 21 nights before the exchange can happen. Should you do decide to exchange your mattress under the 90‑Day Comfort Guarantee, we will deliver the new mattress and take back the old one for a fee based in your delivery zone. The whole process is done without any hassle to you, our valued customer. Please note that the 90‑Day Comfort Guarantee is valid for a single exchange only.

BrandSource™ has helped so many people find the ideal mattress for them, we are confident the mattress selected will be the perfect fit for you. But the 90‑Day Comfort Guarantee is our commitment to you — to help you get the best night’s rest you can get, and to give you the added security of an exchange if for any reason you are not happy with your first choice.

Conditions: Let us know within 90 days of the date of your original purchase if you decide to exchange your mattress. You don’t need to give us any reasons, as long as you bought and used a mattress cover, and that the mattress is not stained and is free of bed bugs.

The mattresses selected must be part of the 90‑Day Comfort Guarantee selection.

Mattresses covered under the 90-Day Comfort Guarantee:Dreamstar, Sealy, Springwall & Tempur-Pedic

Let us know within 90 days of the date of your original purchase if you decide to exchange your mattress. You don’t need to give us any reasons, as long as you bought and used a mattress cover, and that the mattress is not stained and is free of bed bugs.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Sales Tax: Out-of-province orders will be charged sales tax. In-province orders will be charged 13% HST tax.