We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
30 Day Price Guarantee: We will gladly refund the difference if we feature your selections at a lower price within 30 days of purchase. Plus, we will match our competitor’s documented price for the same merchandise.
90 Day Comfort Guarantee: We ensure total satisfaction with your mattress purchase with our 90 Day Comfort Guarantee. Upon original purchase, not only will Gould’s deliver your mattress and remove the old one for free, but we will also exchange it free of charge under the 90-day guarantee if you find it uncomfortable. The whole process is done without any hassle to you.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. All purchases are considered final sale, with the exception of mattresses covered by a manufacturer's one time sleep guarantee; In order to be eligible for a one-time exchange under this guarantee, the customer is required to purchase a mattress protector from Gould’s Home Furnishings. There is no credit if the customer selects a less expensive mattress. The customer will also be responsible for any delivery charges.
Special order merchandise cannot be cancelled once an order has been placed and is considered final sale — even if not yet delivered – and will not be eligible for return or exchange.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Sales Tax: Out-of-province orders will be charged sales tax. In-province orders will be charged 13% HST tax.